Sales Conditions

The on-line shop, hereinafter referred to as BonazziWine, is the exclusive property of the Azienda Agricola Bonazzi Dario and Fabio Via Valpolicella, 24 – 37029 S. Pietro in Cariano (VR).]


Conditions of sale:
    Users of the website declare to be of age according to the legislation applicable to them. If no legislation exists in this regard, you must be at least 21 years old.
  • all prices to the public are inclusive of VAT and do not include any taxes, duties and taxes applicable in the country of destination of the products and / or services where this is different from Italy. These costs, different from country to country, are charged to the customer, who is responsible for verifying the amount with the competent customs authorities.
  • all the wines in our store are really available at our office
  • all shipments are covered by insurance
  • The site is updated several times a day
  • the shipment will always be accounted for with a regular invoice, and unless otherwise specified by the customer, it will be made available online on the personal page of the orders (“My Orders”).
  • the cost of each shipment must be added to the price of the individual product and / or service, the amount of which may vary according to the method of delivery and payment, as well as in relation to the destination country. The total amount due for the selected products and / or services will be clearly indicated and communicated to the Customer before the conclusion of the Sales Contract.
  • the prices shown on the site are subject to possible variations and / or modifications by without any obligation of prior notice to the Customer. These increases may depend – among others – on increases decided by xtrawine suppliers. The Sale Contracts concluded before the publication of the aforementioned amendments, but still in progress, will be applied to the prices in force at the time the Order is received.
  • The published prices of the products may vary for different vintages and formats.

Legal guarantee of conformity:

The products purchased on enjoy the legal guarantee of conformity of the goods, art.128 and ss. Consumption code.
The legal guarantee is valid for two years and must be asserted by the consumer within two months from the discovery of the defect.

Online dispute resolution:

Pursuant to the European Union Regulation no. 524/2013, we inform the Consumer resident in Europe that the European Commission has set up an online platform that provides an alternative dispute resolution tool.
This tool can be used by the European Consumer to resolve in a non-judicial manner any dispute relating to contracts for the sale of goods and services stipulated in the network and / or deriving from them.
Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on this site.
The European ODR platform is available at the following link.

In case of disputes:
These General Conditions are governed by Italian law as well as each Contract of Sale and subject to Italian jurisdiction. Any dispute relating to the General Conditions or Sales Contracts will be the responsibility of the consumer’s domicile or domicile.

For your complaints:

Phone: +39 045 7702469, is not responsible in the same way of the contents of the sites present through links of reporting within itself. apologizes for any errors in spelling, typing, translation of texts and is released from any liability for moral or material damage derived from them.

Defective goods / damaged shipping

In the case of defective goods:

  • the same can be returned to within 14 days of delivery.
  • The shipping and packing costs for the return of the shipment are charged to the customer.
  • The defective goods will be returned or refunded (if it is exhausted) by

In the case of damaged shipping
If you receive packages from visibly damaged by the courier, (broken packaging or visibly stained by the leakage of wine from any broken bottles) you can do as follows:

  • If there are more packages, reject the damaged package to the sender by signing the courier “With Reserve”. It will then be our responsibility to provide for the return of the damaged package and send it back.
  • If instead it is a shipment from a single package, reject the shipment to the sender and as before we will take care of the return and restoration of the shipment.

In the event of exhaustion of the broken product, you will be contacted for a possible replacement if you will not find in our catalog no replacement products, will return the sums paid.
Any shipping costs for the return to the sender of the damaged package and return of the new one are completely at our expense.

Right of withdrawal

Information on the right of withdrawal
Purchases on the website are subject to the provisions of Legislative Decree 206/2005 and Legislative Decree 21/2014, which guarantees you the right to withdraw, for any reason, from the purchase contract.

Conditions of the right of withdrawal (pursuant to the Legislative Decree 206/2005 of the Legislative Decree 21/2014)

You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which you received the goods in which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an explicit declaration, for example a letter sent by email to or by ordinary mail to the following address: Via Valpolicella , 24 – 37029 S. Pietro in Cariano (VR)

To comply with the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Model withdrawal form – pursuant to Article 49, paragraph 1, lett. h)

Azienda Agricola Bonazzi Dario e Fabio
Via Valpolicella, 24 – 37029 S.Pietro in Cariano (VR)
(+39) 045 7702469

With the present I / we (*) we notify the withdrawal from my / our (*) contract of sale of the following goods / services (*)

Ordered (*) / received (*)
Name of the consumer (s)
Address of the consumer (s)


Signature of the consumer (s)
(only if this form is notified in paper format)

(*) Delete the wording useless.

Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all payments you made in our favor, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery from we offer) without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. The refund may be withheld for more than 14 days only until you have demonstrated that you have returned the goods or until they have been received by us, whichever situation occurs first.

These refunds will be made using the same payment method used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, no costs will be incurred as a consequence of such reimbursement. The reimbursement may be suspended until receipt of the goods or until the consumer demonstrates that he has sent back the goods, if earlier.

You are only responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

You are requested to return the goods or deliver them to us without undue delay and in any case within 14 days from the day in which you have communicated your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period.

Shipping address:

Azienda Agricola Bonazzi Dario e Fabio
Via Valpolicella, 24
37029 S.Pietro in Cariano (VR)

The direct costs of returning the goods will be at your charge.

The purchased good must be substantially intact; we recommend paying the utmost attention when preparing the package, for example using the original packaging.

Exclusions to withdrawal

The right of withdrawal is excluded in the following cases provided for by Article 59 of the Consumer Code:

the supply of tailor-made or clearly personalized goods;
the supply of sealed goods that can not be returned for hygienic reasons or related to health protection and have been opened after delivery;
the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
the supply of alcoholic beverages, the price of which has been agreed upon at the time of conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value depends on fluctuations on the market that can not be controlled by the professional;